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24/7/365 Technical Helpdesk

 

In today's world, a rock solid IT infrastructure is key to every successful business. At Microtechs we have the experience and resource to ensure your company has the support it needs 24 hours a day, 7 days a week, 365 days a year. We are able to provide an immediate response from our state of the art Technical Operations Centre which is based in the heart of Surrey.

With our skilled technical customer services team, all specifically trained, working 24/7/365, we are able to provide excellent customer service and technical support. All of our services are available completely white labelled, ensuring a seamless extension to your company.

Through our services you are able to extend your hours to 24/7 or simply use us as an over flow assistant during office hours. This is all tailored to your business needs.  

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How does Outsourcing your helpdesk benefit your business?

  1. It reduces your staffing costs. Why hire another member of staff, if you can outsource all of your calls for less? We are normally between 25-50% cheaper than an in-house option.
  2. It expands your opening hours. We have a technical operations centre which is open 24/7/365.
  3. It will improve your customer experience. Are you taking multiple calls from clients, but can’t get back to them as quick as you would like? Well now you have a team of 45 staff taking your support calls for you. Have an important meeting? No problem, your helpdesk has your back.

We work with over 60 IT & Telecoms Businesses who trust us to deal day to day with their clients.

Did you know?

BIG brands trust us to deliver exceptional customer service and technical support to their clients.

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"Outsourcing front-line services is a gamble and one I had looked into previously with little to convince me my clients would be looked after. However, after initially meeting with Jon at Microtechs and finding a synergy in our customer service ethos, I felt I could move my front line support helpdesk over to Jon's team. The feedback from my clients was positive from the outset."
Director - Red Cube IT

 

 

DID YOU KNOW?

We help over 14,000 customers a month through our IT support centre in Guildford, Surrey

Microtechs monitor over 10,000 servers, access points and routers 24 hours a day, 7 days a week and answer well over 14,000 support calls a month.

Each and every client is just as important to us, whether you have 1 or 5000 computers or users. Our exceptional team provides the highest level of service to every single caller.

 

CONTACT US

Our business truly is 24/7, We operate entirely out of this office using our own staff.

Microtechs Head Office

Microtechs Ltd
Sussex House
11 The Pines
Broad Street
Guildford
GU3 3BH  

T: +44 (0) 1483 407400
Einfo@microtechs.co.uk

Alternatively, please use our Contact Us Form

 

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OUR COMPANY

Our Commitment to you

We are family run with all of our business based within the UK. We will only ever use UK staff and offices to provide our products and services to you.

Microtechs provide a variety of outsourcing solutions for individuals and businesses, whether its for 24/7 Helpdesk Services, Nationwide Engineer Coverage or IT Support.

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