Management

Jonathan Hill / Managing Director FRSA

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Jonathan has significant experience of providing IT and desktop support, within both small local companies and major international corporations.

Earlier roles include IT Support Manager of Redemtech Inc and IT Executive of Tchibo Coffee International. Jonathan has several IT qualifications and joined us as Operations Director of Instep Consultancy in 2011, becoming Managing Director towards the end of 2012, Jonathan oversees every aspect of the business and works very closely with our clients ensuring we can tailor a solution to them. He is passionate about providing exceptional customer service and client satisfaction and will not settle for less.

Outside of working non-stop to keep track of the 24/7 business operations, he appreciates good food, home entertainment and vacations in the US. Jonathan is also a Fellow of the Royal Society of Arts.

Alex Maggs / Operations Director

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Alex has been with the business for over 4 years, working as both a support agent and Technical Manager. In 2012 he became Operations Director, where he works on creating and improving our processes and procedures, running the day to day operations of the business and is also overseeing our internal training programme. Outside of this work, Alex is also one of our onsite technical managers and specialises in mac's and other apple products. He is rapidly grasping the new direction of the business and works on ensuring we deliver what we say we will deliver through precise and detailed reporting analysis.

Alex is also Pip the office dog's primary carer. Pip is a 9 year old Jack russel who is partial to the odd chicken nugget. 

Neil Cross / Client Services Director

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Neil joined the team following a successful career as a Quality manager and has an extensive quality control and account management experience. Within Microtechs he is our Client Services Director, managing a number of our corporate clients, providing them with a daily service and target analysis to ensure all service standards are met and excelled. Neil works closely with our clients to ensure our high standards are maintained. 

He is a keen fair weather golfer and occasionally likes to travel.

Jamal Haider / Operations Manager

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Formerly working for Advanced Technologies as a project engineer, Jamal joined Microtechs in April 2010 as first line technical support. He then moved to 2nd line support dealing with the up keep of circa 22200 sites all over the UK, dealing with cisco, zyxel, netgear and draytek. Jamal was promoted to Customer Relations Manager in December 2012, where he was managing our team of customer service staff. Since his most recent promotion, Jamal is now also in charge of our processes and procudures. He ensures everyone follows the correct processes and will continually improve and create new ones.

Jamal is our office cricket enthusiast participating in local team games and enjoys watching movies.

Savio Silva / Technical Service Manager

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Savio has been with the business for over 8 years. Working several technical positions before being promoted to Technical Manager in 2012. He is also in charge of all of our Local IT contracts and planning and carrying out site visits for our customers. He is the office “Tech Guru” and offers technical help to any staff member who needs it. Savio is loved by all of our clients and has a unique and warm personality that rubs off on his team. With an outstanding ability to work through any technical problem he is faced with and come up with a solution. 

Savio was born in Brazil and he has a 1st BA Honours degree.

Lisa Copley / Business Development Manager

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Lisa works on developing Microtech's proposition in both the UK and in the US. She helps to find solutions and tailor services to meet the requirements of our growing customer base across a number of platforms.

Lisa is a BA graduate of Christchurch College University and joined Microtechs early 2013 after having twins. She previously worked at Trinity Mirror as an Account manager and worked as a Video production engineer prior to joining the team.



CONTACT US

Our business truly is 24/7, We operate entirely out of this office using our own staff.

Microtechs Head Office

Microtechs Ltd
Sussex House
11 The Pines
Broad Street
Guildford
GU3 3BH  

T: +44 (0) 1483 407400
Einfo@microtechs.co.uk

Alternatively, please use our Contact Us Form

 

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