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Our outsourced help desk service can work by answering every incoming call your company receives, or just those that your business simply cannot manage as an overflow. We also provide email incident responses, along with live proactive monitoring through our NOC team. This can be for office hours or full 24/7.
Without the additional costs of employing more staff or training up the existing team we can provide a seamless integration. Our white label solution seamlessly assimilates with your existing help desk team. This way we can manage your out of hours calls, as well as providing critical day time overflow and disaster recovery cover.
Our helpdesk support team will be trained to replicate your current processes and use your ticketing system. We can also work with you to make more efficient changes, utilising our many years of experience. This solution gives you a highly trained team that can increase your service levels by providing your clients with support when they require it. The cost reduction is significant in comparison to operating your own inhouse team.
Why choose Microtechs?
Outsourcing support can be a minefield, and Microtechs have many years’ experience successfully rolling out support to our clients.
It’s not always been plain sailing and we have learned, adjusted and developed our processes along the way to provide a seamless transition for your customers.
We spend time with you, we learn what you do and how you do it. We use the systems you use and we learn to understand your customers specific needs. Continually training specialist groups of technical agents to support your customers as you would. Our vision is to become part of your team, which enables us to ensure your customers would not feel lost, as they could, in a huge offshore call centre.
We are excited by technology and love learning new products and systems. This combined with our excellent customer service focus and the passion to help and resolve issues means that we can always be those extra pairs of hands when you need us, night or day.
Based in the heart of Surrey we can upscale and use the technically focused talent available locally from the technology centre and university. Finding perfect candidates that are kind and courteous on the telephone, we focus on training internally developing and nurturing our employees. We enjoy working with technology enthusiasts and have several apprenticeship schemes running.
Our ultimate ambition is to provide an excellent experience for your customers, to quickly identify issues and resolve them. This provides an overall improvement in their support journey whilst simultaneously saving you the expensive of resourcing for the service in house.
For more information, call us on 01483 407417