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1st Line Support Engineer

Posted by on in Current Microtechs vacancies
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Who are we

We are an established and growing business, with over a decade of experience and knowledge within the IT arena.

Organically evolving across a multitude of technology platforms we are able to provide a variety of outsourcing solutions for individuals and businesses, whether it’s for 24/7 Helpdesk Services, Nationwide Engineer Coverage, Bespoke Software Support, Specialist Wi-Fi Support, Telecoms and Broadband Support or Direct IT Support.

Job Role
To provide first line helpdesk support to clients, assisting them with hardware and software problems via phone and email for our many clients.

Duties & Responsibilities
• To provide 1st line technical support; answering support queries via phone and email
• To maintain a high degree of customer service for all support queries
• To log all calls on the call logging system
• To effectively manage all logs assigned to him/her
• To escalate more complex calls to the relevant IT Support member

Skills/Attributes Required
• Microsoft experience covering Outlook, Word, Excel 
• Remote Desktop Services / Remote support tools
• Microsoft Exchange
• Some experience with Windows Server Versions
• Networking/IPv4/Wireless/Routers
• Printers/Scanners and drivers

Desirable Skills but not essential
• VPN
• Office 365
• Apple Mac
• Apple iOS (iPad/iPhone), Android, and Blackberry

Attributes
• Excellent telephone manner.
• Good written and spoken English.
• 'Hands-on’ approach and willingness to learn
• Flexible, pro-active approach
• Calm under pressure
• Good Team player
• Good customer service skills

To apply for this position please send your CV with a covering letter to careers@microtechs.co.uk

NO AGENCIES PLEASE.

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Guest
Guest Wednesday, 22 November 2017

DID YOU KNOW?

We help over 14,000 customers a month through our IT support centre in Guildford, Surrey

Microtechs monitor over 10,000 servers, access points and routers 24 hours a day, 7 days a week and answer well over 14,000 support calls a month.

Each and every client is just as important to us, whether you have 1 or 5000 computers or users. Our exceptional team provides the highest level of service to every single caller.

 

CONTACT US

Our business truly is 24/7, We operate entirely out of this office using our own staff.

Microtechs Head Office

Microtechs Ltd
Sussex House
11 The Pines
Broad Street
Guildford
GU3 3BH  

T: +44 (0) 1483 407400
Einfo@microtechs.co.uk

Alternatively, please use our Contact Us Form

 

WE'RE TWEETING

OUR COMPANY

Our Commitment to you

We are family run with all of our business based within the UK. We will only ever use UK staff and offices to provide our products and services to you.

Microtechs provide a variety of outsourcing solutions for individuals and businesses, whether its for 24/7 Helpdesk Services, Nationwide Engineer Coverage or IT Support.

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