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24/7 White label Service Desk and NOC

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Most of our customers approach us as they are looking for a fully UK based extension of their support team.

This is normally to help with covering support overnight and weekends, because they want to free up their senior staff to work on project or development duties, because of issues with staff retention or because they have already outsourced overseas and have experienced a high number of complaints.

We have a mixture of clients which use our help desk and monitoring services which include;

• 1st /2nd line remote support calls

• 24/7/365 or office hours

• Incident management services with third party escalation

• Proactive monitoring NOC services

• Catch and dispatch only monitoring services

• Fully inclusive services with an average 80% resolution rate

• 15-minute response times

• Fully GDPR compliant

• Completely white labelled to your brand

• Desktop / Network / O365 / Mac / Telecoms / Bespoke software

• Pricing from £500 per month

 

We are all based from one office in Surrey, England and tailor our service to dovetail to your requirement. I guess that’s why we are different to other companies. We spend time to learn, develop, sculpt and continually improve our service to your customers.

Call us today 01483 407417

 

 

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Guest
Guest Tuesday, 22 May 2018

DID YOU KNOW?

We help over 14,000 customers a month through our IT support centre in Guildford, Surrey

Microtechs monitor over 10,000 servers, access points and routers 24 hours a day, 7 days a week and answer well over 14,000 support calls a month.

Each and every client is just as important to us, whether you have 1 or 5000 computers or users. Our exceptional team provides the highest level of service to every single caller.

 

CONTACT US

Our business truly is 24/7, We operate entirely out of this office using our own staff.

Microtechs Head Office

Microtechs Ltd
Sussex House
11 The Pines
Broad Street
Guildford
GU3 3BH  

T: +44 (0) 1483 407400
Einfo@microtechs.co.uk

Alternatively, please use our Contact Us Form

 

WE'RE TWEETING

OUR COMPANY

Our Commitment to you

We are family run with all of our business based within the UK. We will only ever use UK staff and offices to provide our products and services to you.

Microtechs provide a variety of outsourcing solutions for individuals and businesses, whether its for 24/7 Helpdesk Services, Nationwide Engineer Coverage or IT Support.

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