Most of our customers approach us as they are looking for a fully UK based extension of their support team.
This is normally to help with covering support overnight and weekends, because they want to free up their senior staff to work on project or development duties, because of issues with staff retention or because they have already outsourced overseas and have experienced a high number of complaints.
We have a mixture of clients which use our help desk and monitoring services which include;
• 1st /2nd line remote support calls
• 24/7/365 or office hours
• Incident management services with third party escalation
• Proactive monitoring NOC services
• Catch and dispatch only monitoring services
• Fully inclusive services with an average 80% resolution rate
• 15-minute response times
• Fully GDPR compliant
• Completely white labelled to your brand
• Desktop / Network / O365 / Mac / Telecoms / Bespoke software
• Pricing from £500 per month
We are all based from one office in Surrey, England and tailor our service to dovetail to your requirement. I guess that’s why we are different to other companies. We spend time to learn, develop, sculpt and continually improve our service to your customers.
Call us today 01483 407417