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Customer Service Advisor

Posted by on in Current Microtechs vacancies
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Who are we

We are an established and growing business, with over a decade of experience and knowledge within the IT arena.

Organically evolving across a multitude of technology platforms we are able to provide a variety of outsourcing solutions for individuals and businesses, whether it’s for 24/7 Helpdesk Services, Nationwide Engineer Coverage, Bespoke Software Support, Specialist Wi-Fi Support, Telecoms and Broadband Support or Direct IT Support.

Job Role

The 'must haves' for this Call Centre Agent role (experience in a call centre environment is NOT necessary):

• A highly motivated, enthusiastic and determined personality
• Excellent written and oral communication skills
• Strong interpersonal and customer service skills
• The ability to work on your own initiative and effectively as part of a team

The main responsibilities as a Call Centre Agent include:

• To act as an initial point of contact for our customers
• To identify customer needs and act on them quickly and effectively
• Adhere to the high level of customer service that this organisation is known for
• Answering emails & Phone queries

 

Excellent introductory and on-going training is provided for successful candidates, you will receive full technical WiFi training and potentially IT & Telecoms for a variety of our different customers.
The successful Call Centre Agents can enjoy a fantastic working atmosphere and the chance to work within a successful, growing company, known for their excellent customer service and product base.

If you think you have what it takes to join our busy team, please contact us using the form on our website.

 

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Comments

  • Guest
    MrBoucher Wednesday, 26 October 2016

    This Job looks promising

Leave your comment

Guest
Guest Tuesday, 19 September 2017

DID YOU KNOW?

We help over 14,000 customers a month through our IT support centre in Guildford, Surrey

Microtechs monitor over 10,000 servers, access points and routers 24 hours a day, 7 days a week and answer well over 14,000 support calls a month.

Each and every client is just as important to us, whether you have 1 or 5000 computers or users. Our exceptional team provides the highest level of service to every single caller.

 

CONTACT US

Our business truly is 24/7, We operate entirely out of this office using our own staff.

Microtechs Head Office

Microtechs Ltd
Sussex House
11 The Pines
Broad Street
Guildford
GU3 3BH  

T: +44 (0) 1483 407400
Einfo@microtechs.co.uk

Alternatively, please use our Contact Us Form

 

WE'RE TWEETING

OUR COMPANY

Our Commitment to you

We are family run with all of our business based within the UK. We will only ever use UK staff and offices to provide our products and services to you.

Microtechs provide a variety of outsourcing solutions for individuals and businesses, whether its for 24/7 Helpdesk Services, Nationwide Engineer Coverage or IT Support.

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