"We transitioned our first line tech support for our entire subscriber base across to Microtechs last year in order to offer a true 24/7 helpdesk service. Since that point, we have been delighted to see a huge reduction in calls unanswered together with a substantial increase in first time fixes and a subsequent dramatic increase in customer satisfaction levels and retention rates. Most noteworthy of all, we have also seen an overall reduction in cost to our business. It’s vanishingly rare to come across a service that is simultaneously more competent, more comprehensive and less costly – but that is exactly what Microtechs is currently providing to us"
"Everything Everywhere have been using Microtechs for major business and consumer roll outs and ad-hoc installations since 2007, with installation numbers varying from 3000 installs through to special requests. We have been very pleased with the service provided to us, and Microtechs and its Directors, have been extremely professional and approachable, and we will be continuing to use Microtechs for technical services into the foreseeable future."
"The call agents are well trained, polite and professional in the way they handle calls, sometimes in difficult situations, and the management wrapper they provide is superb. This has helped build early confidence in their abilities and fosters an open and honest relationship."
"Using Microtechs to extend the helpdesk capabilities for our organisation has been a very worthwhile venture for us. The transition was very easy and simple and we have found the Microtechs staff to be both knowledgeable and professional in their dealings with our clients."
"Microtechs have proven themselves to be a superb IT support company with swift response times and clear solutions. They strive to work closely with us and help develop the best from our IT systems going forward in a time and cost-efficient manner."
"Microtechs have been very helpful and professional in their approach to identifying Gemini’s requirements. A friendly, helpful team providing excellent support!"
"My customers receive a polite service and their issues are dealt with quickly and professionally. In short Microtechs provide a courteous, effective and cost efficient service that enables me to offer my customers 24/7 support without the associated expense.” Phil - Director, Harmony IT