Supporting 3 out of the 5 largest Wi-Fi providers in the UK, Microtechs prides itself with the ability to adapt between end user and staff support. Constantly monitoring staffing levels, to ensure seasonal fluctuations do not affect our service levels.
Our support centre is manned 24/7/365, with specifically trained 1st and 2nd line staff.
Some of our clients include major UK airports, hotel chains, holiday parks and shopping centres.
Manufacturers and distributors of Wi-Fi and other cloud based products, also use our helpdesk to provide support to a wide range of resellers.
Our specialist support team are trained and qualified in the following technologies:
"The call agents are well trained, polite and professional in the way they handle calls, sometimes in difficult situations, and the management wrapper they provide is superb. This has helped build early confidence in their abilities and fosters an open and honest relationship."