Bespoke technical end user support services delivered under your brand. Our services are available completely white labelled, ensuring a seamless extension to your company. Extend your support hours to 24/7 or simply use us for overflow assistance during office hours.
Proactive network monitoring services. Operational 24/7/365, our operatives carefully monitor our clients RMM platforms and systems, in addition to emails, live chats and other generated incidents. The response time for this service is within 30 minutes.
Providing support to over 20,000 end users and over 90 businesses a month using our technical Helpdesk and NOC. Headquartered in Guildford, Surrey and are operational 24 hours a day, 7 days a week, and 365 days a year.
We spend time with you, we learn what you do and how you do it. We use the systems you use and we learn to understand your customers specific needs. Continually training specialist groups of technical agents to support your customers as you would. Our vision is to become part of your team, which enables us to ensure your customers would not feel lost, as they could, in a huge offshore call centre.
“We transitioned our first line tech support for our entire subscriber base across to Microtechs in 2015 in order to offer a true 24/7 helpdesk service. Since that point, we have been delighted to see a huge reduction in calls unanswered together with a substantial increase in first time fixes and a subsequent dramatic increase in customer satisfaction levels and retention rates. Most noteworthy of all, we have also seen an overall reduction in cost to our business. It’s vanishingly rare to come across a service that is simultaneously more competent, more comprehensive and less costly – but that is exactly what Microtechs is currently providing to us”
“The call agents are well trained, polite and professional in the way they handle calls, sometimes in difficult situations, and the management wrapper they provide is superb. This has helped build early confidence in their abilities and fosters an open and honest relationship.”
Linux Wi-Fi bug leaves systems vulnerable to forced crashes and full control by hackers https://t.co/yKjBnFppXo
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