Bespoke technical end user support services delivered under your brand. Our services are available completely white labelled, ensuring a seamless extension to your company. Extend your support hours to 24/7 or simply use us for overflow assistance during office hours.
Proactive network monitoring services. Operational 24/7/365, our operatives carefully monitor our clients RMM platforms and systems, in addition to emails, live chats and other generated incidents. The response time for this service is within 60 minutes.
Local direct IT support. A service tailored to fit your business needs, with a dedicated technical manager, backed up by our renowned 24/7/365 technical helpdesk. Covering remote support, onsite support and project work, carried out in a friendly and professional manner.
With our SOC-as-a-Service, you get all the capabilities of a next generation SOC without the cost and headache of managing one yourself. This is all delivered under your brand to your customers and includes the full helpdesk response from our team in Guildford .
Providing support to over 20,000 end users and over 90 businesses a month using our technical Helpdesk and NOC. Headquartered in Guildford, Surrey and are operational 24 hours a day, 7 days a week, and 365 days a year.
We spend time with you, we learn what you do and how you do it. We use the systems you use and we learn to understand your customers specific needs. Continually training specialist groups of technical agents to support your customers as you would. Our vision is to become part of your team, which enables us to ensure your customers would not feel lost, as they could, in a huge offshore call centre.
“We engaged with Microtechs to manage our out of hours support services in July 2019, which was quite a change for our organisation. This service reduced our overhead with internal staff covering out of hours support and with quicker and more efficient response times, feedback from our user base has been positive and it has given us the confidence to look at other areas that we can use the Microtechs team for. The team were very supportive during the handover and transition, a much easier process than I imagined. Microtechs have a great ethos that is supported at all levels throughout the Company. “
“The call agents are well trained, polite and professional in the way they handle calls, sometimes in difficult situations, and the management wrapper they provide is superb. This has helped build early confidence in their abilities and fosters an open and honest relationship.”
“We transitioned our first line tech support for our entire subscriber base across to Microtechs in 2015 in order to offer a true 24/7 help desk service. Since that point, we have been delighted to see a huge reduction in calls unanswered together with a substantial increase in first time fixes and a subsequent dramatic increase in customer satisfaction levels and retention rates. Most noteworthy of all, we have also seen an overall reduction in cost to our business. It’s vanishingly rare to come across a service that is simultaneously more competent, more comprehensive and less costly – but that is exactly what Microtechs is currently providing to us”
Remote working is creating a 'trust crisis' https://t.co/uzVsiaYEHV
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