Get In Touch

Latest News

Visit Our Blog
6 Mar 2019

1 in 8 UK Workplaces Lose Internet Connectivity Once a Day or More



A new survey of 1,000 UK office workers, which was conducted by business broadband ISP Glide, has claimed that 5% of businesses suffer multiple internet outages each day and 12% lose connectivity at least once a day. Respondents added that the average time to reconnect was 107 minutes.

The study also found that Glasgow seems to be the worst for office connection stability, with 26% of workers claiming their business internet goes down at least once a day. This was followed by Bristol (20%), Southampton (18%), London (14%) and Cardiff (13%).

Perhaps unsurprisingly those who work in the IT sector were the least likely to experience a loss of connectivity, with 40% even saying their business has never lost its connection (compared with 30% overall). Some 38% of those in HR and recruitment said the same and so did 36% of self-employed workers.

Meanwhile legal workers (solicitors) were the most likely to have crappy internet connections and 14% claim to have lost access multiple times a day.

Ben King, CTO of Glide, said:

“It’s shocking to see just how many hours a year workers are losing due to the internet being down. With millions of offices across the country dependent on an internet connection to run, it really is worth investing in a fast, reliable and assured network to support your business needs.”

Glide obviously has a vested interest here (take with pinch of salt) and it’s worth noting that one underlying problem may be the lack of redundancy in such businesses (i.e. ensuring that a backup connection exists, ideally via a separate network from your primary link). Simply installing an ultrafast fibre line doesn’t make your business immune to outages.

Even the smallest businesses can have redundant connections, such as through something as simple as a 4G mobile broadband link (coverage allowing). One other possible caveat in a survey like this is that office workers might easily confuse local network problems with a fault on the internet connection itself.

Original article: https://www.ispreview.co.uk/index.php/2019/03/1-in-8-uk-workplaces-lose-internet-connectivity-once-a-day-or-more.html

As written by Mark Jackson

Image: Shutterstock

Microtechs White label 24x7x365 outsourced and overflow UK based Help desk services

As we now enter Spring 2019, it may be a time for you to take stock of the challenges your business faces in the financial year ahead, especially at a time when you may be reviewing your budgets.

You may ask yourself:

1.            How can I offer support 24/7 without the stress & cost of recruiting and training?

2.            How can I improve my bottom line?

3.            How can I free up my team’s time, to enable us to grow the business?

If you have customers that require support, this can be a costly albeit essential part of your organisation, particularly when you receive more and more demand for staff to work remotely, international offices and extended coverage requests.

Microtechs can help.

We can provide a completely UK based support function for your customers or products whilst simultaneously saving you money and improving your service levels.

·        Office hours or 24/7

·        UK based from Guildford, Surrey

·        1st & 2nd line / NOC and incident management capabilities

·        Ability to learn bespoke applications

·        All white labelled to your brand

·        25-50% reduction in overheads

·        Pricing from £500 per month

·        Sole traders through to enterprise companies supported

Be that business that can confidently say yes to that next big opportunity safe in the knowledge that your help desk can upscale to accommodate on request 24 hours per day, 7 days per week, 365 days per year.

We believe that we are different to other outsourced providers in what we can offer. We take time to learn and dovetail with your existing team and systems, completely replicating your model, ethos and approach to customer service and technical support.

Hurry…we are offering 10% discount on our monthly fees for new customers joining before the end of March 2019. (excludes entry tiers)

Please contact us for further information on 01483 407417




More About Us