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We are an outsourced technical help desk based in Guildford that support a variety of businesses with their needs. We have grown from strength to strength even through the tough economic climate, as a result we are now looking for additional call centre agents to add to our team.

 

The 'must haves' for this Call Centre Agent role:

 

- A highly motivated, enthusiastic and determined personality
- Excellent written and oral communication skills
- Strong interpersonal and customer service skills
- The ability to work on your own initiative and effectively as part of a team.
- Language skills: English
- German or French or Italian or Spanish.
- Strong interest and/or qualification in computer science or technology
- Previous work experience, ideally in an office-based technical or help desk role
- Availability to do shift work
- Must be confident with speaking over the phone
- Flexible ‘can-do’ attitude to tasks, and ability to use own initiative

 

The role includes the following:

 

- To act as an initial point of contact for our customers
- To identify customer needs and act on them quickly and effectively
- Adhere to the high level of customer service that this organization is known for Help desk duties (incoming calls, e-mails & proactive monitoring)
- Liaising with hotel personnel and guests, outsourced support agencies and technology partners
- The company provides 24/7 service. Shift work includes nights and weekends.

 

Excellent introductory and on-going training is provided for successful candidates, you will receive full technical Wi-Fi training and potentially IT & Telecoms for a variety of our different customers.
The successful Call Centre Agents can enjoy a fantastic working atmosphere and the chance to work within a successful, growing company, known for their excellent customer service and product base.

To find out more, please send in your CV and covering letter to careers{at}Microtechs.co.uk

Posted by on in Current Microtechs vacancies

 

We are a family run Customer Service Help-desk based in Guildford that support a variety of businesses within the Wi-Fi, IT & Telecoms sector.

 

We have grown from strength to strength & are now looking for enthusiastic customer service candidates to work within our expanding team.

 

We have a wide variety of progression opportunities within our business, we also provide full training for all our staff and work at a pace that is mutual for both parties.

 

You do not need an IT or technical background but the willingness to learn & to provide a fantastic customer experience to all our clients.

 

The 'must haves' for this Customer Service role are:

 

• Customer service skills & the ability to 'wow' our clients

 

• A highly motivated, enthusiastic and determined personality

 

• Excellent written and oral communication skills

 

• Basic computer skills

 

• Enjoy working in a team & helping other agents to improve

 

The main responsibilities as a Helpdesk Agent include:

 

• To act as an initial point of contact for our customers

 

• To identify customer needs and act on them quickly and effectively

 

• Achieve the high level of customer experience that this organisation is known for

 

• Complaint handling & problem solving

 

Excellent introductory and on-going training is provided for successful candidates. You will receive full training with the opportunity for speedy progression & further developments to your skill set.

 

The successful Customer Service Specialist can enjoy a fantastic working atmosphere and the chance to work within a successful, growing company. All of our management and supervisors used to do this role and we always promote within where possible.

https://www.indeed.co.uk/cmp/Microtechs/jobs/Customer-Service-Advisor-a90ce0d9d8738c4e?q=customer+service+advisor

 

Who are we

We are an established and growing business, with over a decade of experience and knowledge within the IT arena.

Organically evolving across a multitude of technology platforms we are able to provide a variety of outsourcing solutions for individuals and businesses, whether it’s for 24/7 Helpdesk Services, Nationwide Engineer Coverage, Bespoke Software Support, Specialist Wi-Fi Support, Telecoms and Broadband Support or Direct IT Support.

Job Role
To provide first line helpdesk support to clients, assisting them with hardware and software problems via phone and email for our many clients.

Duties & Responsibilities
• To provide 1st line technical support; answering support queries via phone and email
• To maintain a high degree of customer service for all support queries
• To log all calls on the call logging system
• To effectively manage all logs assigned to him/her
• To escalate more complex calls to the relevant IT Support member

Skills/Attributes Required
• Microsoft experience covering Outlook, Word, Excel 
• Remote Desktop Services / Remote support tools
• Microsoft Exchange
• Some experience with Windows Server Versions
• Networking/IPv4/Wireless/Routers
• Printers/Scanners and drivers

Desirable Skills but not essential
• VPN
• Office 365
• Apple Mac
• Apple iOS (iPad/iPhone), Android, and Blackberry

Attributes
• Excellent telephone manner.
• Good written and spoken English.
• 'Hands-on’ approach and willingness to learn
• Flexible, pro-active approach
• Calm under pressure
• Good Team player
• Good customer service skills

To apply for this position please send your CV with a covering letter to careers@microtechs.co.uk

NO AGENCIES PLEASE.

Who are we

We are an established and growing business, with over a decade of experience and knowledge within the IT arena.

Organically evolving across a multitude of technology platforms we are able to provide a variety of outsourcing solutions for individuals and businesses, whether it’s for 24/7 Helpdesk Services, Nationwide Engineer Coverage, Bespoke Software Support, Specialist Wi-Fi Support, Telecoms and Broadband Support or Direct IT Support.

Job Role

The 'must haves' for this Call Centre Agent role (experience in a call centre environment is NOT necessary):

• A highly motivated, enthusiastic and determined personality
• Excellent written and oral communication skills
• Strong interpersonal and customer service skills
• The ability to work on your own initiative and effectively as part of a team

The main responsibilities as a Call Centre Agent include:

• To act as an initial point of contact for our customers
• To identify customer needs and act on them quickly and effectively
• Adhere to the high level of customer service that this organisation is known for
• Answering emails & Phone queries

 

Excellent introductory and on-going training is provided for successful candidates, you will receive full technical WiFi training and potentially IT & Telecoms for a variety of our different customers.
The successful Call Centre Agents can enjoy a fantastic working atmosphere and the chance to work within a successful, growing company, known for their excellent customer service and product base.

If you think you have what it takes to join our busy team, please contact us using the form on our website.

 

CONTACT US

Our business truly is 24/7, We operate entirely out of this office using our own staff.

Microtechs Head Office

Microtechs Ltd
Sussex House
11 The Pines
Broad Street
Guildford
GU3 3BH  

T: +44 (0) 1483 407400
Einfo@microtechs.co.uk

Alternatively, please use our Contact Us Form

 

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