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12 Sep 2019

Call Centre Agent

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We are a growing business within the IT Sector, based in Guildford. We are looking for Call Centre Agent’s to join our growing team.

The ‘must haves’ for this Call Centre Agent role:

  • A highly motivated, enthusiastic and determined personality
  • Excellent written and oral communication skills
  • Strong interpersonal and customer service skills
  • The ability to work on your own initiative and effectively as part of a team.
  • Language skills: English
  • Strong interest and/or qualification in computer science or technology
  • Previous work experience, ideally in an office-based technical or help desk role
  • Availability to do shift work
  • Must be confident with speaking over the phone
  • Flexible ‘can-do’ attitude to tasks, and ability to use own initiative

The role includes the following:

  • To act as an initial point of contact for our customers
  • To identify customer needs and act on them quickly and effectively
  • Adhere to the high level of customer service that this organisation is known for help desk duties (incoming calls, e-mails & proactive monitoring)
  • Liaising with hotel personnel and guests, outsourced support agencies and technology partners
  • The company provides 24/7 service. 

Salary offered:

£8.50-£9.50 per hour, depending on experience and with Attendance Allowance

Excellent introductory and on-going training is provided for successful candidates, you will receive full technical WiFi training and potentially IT & Telecoms for a variety of our different customers.

The successful Call Centre Agents can enjoy a fantastic working atmosphere and the chance to work within a successful, growing company, known for their excellent customer service and product base.

A chance to progress over time, to our more technical team and/or supervisor team is available.

No Agencies Please.

Job Types: Full-time, Part-time

Salary: £8.50 to £9.50 /hour

To apply, please send your CV along with a covering letter to careers@microtechs.co.uk

see our other vacancies;

Help desk Technician 

Helpdesk Supervisor

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