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6 Mar 2017

Customer Service Advisor

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We are a family run Customer Service Help-desk based in Guildford that support a variety of businesses within the Wi-Fi, IT & Telecoms sector.

 

We have grown from strength to strength & are now looking for enthusiastic customer service candidates to work within our expanding team.

 

We have a wide variety of progression opportunities within our business, we also provide full training for all our staff and work at a pace that is mutual for both parties.

 

You do not need an IT or technical background but the willingness to learn & to provide a fantastic customer experience to all our clients.

 

The ‘must haves’ for this Customer Service role are:

 

• Customer service skills & the ability to ‘wow’ our clients

 

• A highly motivated, enthusiastic and determined personality

 

• Excellent written and oral communication skills

 

• Basic computer skills

 

• Enjoy working in a team & helping other agents to improve

 

The main responsibilities as a Helpdesk Agent include:

 

• To act as an initial point of contact for our customers

 

• To identify customer needs and act on them quickly and effectively

 

• Achieve the high level of customer experience that this organisation is known for

 

• Complaint handling & problem solving

 

Excellent introductory and on-going training is provided for successful candidates. You will receive full training with the opportunity for speedy progression & further developments to your skill set.

 

The successful Customer Service Specialist can enjoy a fantastic working atmosphere and the chance to work within a successful, growing company. All of our management and supervisors used to do this role and we always promote within where possible.

https://www.indeed.co.uk/cmp/Microtechs/jobs/Customer-Service-Advisor-a90ce0d9d8738c4e?q=customer+service+advisor

 

Author:

sales
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