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6 Mar 2017

First Line Customer Services Advisor Multilingual

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We are an outsourced technical help desk based in Guildford that support a variety of businesses with their needs. We have grown from strength to strength even through the tough economic climate, as a result we are now looking for additional call centre agents to add to our team.

 

The ‘must haves’ for this Call Centre Agent role:

 

– A highly motivated, enthusiastic and determined personality
– Excellent written and oral communication skills
– Strong interpersonal and customer service skills
– The ability to work on your own initiative and effectively as part of a team.
– Language skills: English
– German or French or Italian or Spanish.
– Strong interest and/or qualification in computer science or technology
– Previous work experience, ideally in an office-based technical or help desk role
– Availability to do shift work
– Must be confident with speaking over the phone
– Flexible ‘can-do’ attitude to tasks, and ability to use own initiative

 

The role includes the following:

 

– To act as an initial point of contact for our customers
– To identify customer needs and act on them quickly and effectively
– Adhere to the high level of customer service that this organization is known for Help desk duties (incoming calls, e-mails & proactive monitoring)
– Liaising with hotel personnel and guests, outsourced support agencies and technology partners
– The company provides 24/7 service. Shift work includes nights and weekends.

 

Excellent introductory and on-going training is provided for successful candidates, you will receive full technical Wi-Fi training and potentially IT & Telecoms for a variety of our different customers.
The successful Call Centre Agents can enjoy a fantastic working atmosphere and the chance to work within a successful, growing company, known for their excellent customer service and product base.

To find out more, please send in your CV and covering letter to careers{at}Microtechs.co.uk

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sales
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