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12 Sep 2019

IT Helpdesk Technician

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We are a growing business within the IT Sector, based in Guildford. We are looking for a 1st line support engineer to work on our busy service desk. An immediate start would be preferable. This is a full time position with excellent progression opportunities & the potential to be put through multiple IT courses.

The company provides 24/7 service.

Essential Duties and Responsibilities:

  • Answer support queries via phone and email
  • Logging of customer requests and incidents
  • Diagnosing and rectifying technical problems and queries following first line fix criteria and where possible resolving at first call
  • Provide applications and infrastructure support to our growing client base
  • Manage third party vendors and suppliers
  • Setting up new users’ accounts and profiles and dealing with password issues
  • Resolve incidents with printers, copiers and scanners and upgrade different types of software and hardware
  • Working with senior engineers on escalated tickets.
  • Logging and escalating calls with third parties where required, ensuring communication back to the customer
  • Managing Microsoft Exchange 2007, 2010, 2012 & Online
  • Server administration including Windows Server 2008, 2012, Active Directory, File and Print services, shares and Group Policy

Skills & Experience Required:

  • Previous experience within a help desk environment
  • Exceptional customer service and confident communication skills
  • Enthusiasm and willingness to learn
  • Some experience using Microsoft Server and Desktop operating systems
  • Basic network troubleshooting
  • Excellent teamwork skills
  • Knowledge of MS Office
  • Basic understanding of PC, laptop and tablet set-up and configuration.
  • A+ Certification or higher preferred but experience essential

42.5 hours per week (Overtime Available)

Job Type: Full-time

Salary: £21,000.00 to £24,000.00 /year

Experience:

  • Helpdesk: 1 year (Preferred)

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