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1 Nov 2021

Many staff are struggling to access IT support

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A lack of training leaves them unsure when to reach out in the first place

Employees don’t know when to contact the IT department for help and when to solve an issue themselves. Even when they do reach out, they find support is difficult to come by, new research suggests.

According to a report from security training firm KnowBe4, based on a poll of more than 320,000 people worldwide, almost a third (30 percent) find it difficult to get IT help and support at work.

The report also states that the lack of proper cybersecurity training leaves some employees not knowing when to reach out to IT for support, and others overconfident in their cybersecurity skills.

Many organizations appear to be underinvesting in cybersecurity awareness training, as a fifth of employees feel they don’t get enough security information. The report’s authors claim the consequences of this approach are manifold, as this lack of information “could be related” to poor understanding of when to report an incident, or how to adhere to security standards. It could also lead to employees being overconfident in their ability to spot a threat, as more than half (57 percent) believe they’d be able to spot being hacked.

Cybersecurity overconfidence manifests itself elsewhere, too, the report states. Almost a quarter (24 percent) of employees don’t think a short and simple password increases the risk of an attack, while 77 percent don’t use any means to securely store passwords. The remaining quarter (23 percent) store some of their passwords on their devices, where they could easily be accessed.

Original article: https://www.itproportal.com/news/many-staff-struggle-to-access-it-support/

By Sead Fadilpašić

Images via shuttertock.com


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Based in Surrey, Microtechs are an established and experienced end user support centre. Our Help desk, SOC and NOC experts can monitor your servers and support queue (email, RMM & phone) 24×7 or just as overflow. The Microtechs White Label support service offers a cost effective, 24×7 support option perfect for providers with an expanding customer base.

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“Using Microtechs to extend the helpdesk capabilities for our organisation has been a very worthwhile venture for us. The transition was very easy and simple, and we have found the Microtechs staff to be both knowledgeable and professional; in their dealings with our clients.”

“My customers receive a polite service and their issues are dealt with quickly and professionally. In short Microtechs provide a courteous, effective and cost-efficient service that enables me to offer my customers 24/7 support without the associated expense.”

It would be great to have a chat with you and understand a little about your business, even if you are not quite ready to outsource.

Live chat us now or call 01483 407417

How Microtechs help customers to expand their internal capabilities and cover extended hours in an affordable manner.

Author:

Lisa
Sales Director
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