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Advantages of using an overflow and 24/7/365 support partner

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Our outsourced help desk service can work by answering every incoming call your company receives, or just those that your business simply cannot manage as an overflow. We also provide email incident responses, along with live proactive monitoring through our NOC team. This can be for office hours or full 24/7.

Without the additional costs of employing more staff or training up the existing team we can provide a seamless integration. Our white label solution seamlessly assimilates with your existing help desk team. This way we can manage your out of hours calls, as well as providing critical day time overflow and disaster recovery cover.

Our helpdesk support team will be trained to replicate your current processes and use your ticketing system. We can also work with you to make more efficient changes, utilising our many years of experience. This solution gives you a highly trained team that can increase your service levels by providing your clients with support when they require it. The cost reduction is significant in comparison to operating your own inhouse team.

Why choose Microtechs?

Outsourcing support can be a minefield, and Microtechs have many years’ experience successfully rolling out support to our clients.

It’s not always been plain sailing and we have learned, adjusted and developed our processes along the way to provide a seamless transition for your customers.

We spend time with you, we learn what you do and how you do it. We use the systems you use and we learn to understand your customers specific needs. Continually training specialist groups of technical agents to support your customers as you would. Our vision is to become part of your team, which enables us to ensure your customers would not feel lost, as they could, in a huge offshore call centre.

We are excited by technology and love learning new products and systems. This combined with our excellent customer service focus and the passion to help and resolve issues means that we can always be those extra pairs of hands when you need us, night or day.

Based in the heart of Surrey we can upscale and use the technically focused talent available locally from the technology centre and university. Finding perfect candidates that are kind and courteous on the telephone, we focus on training internally developing and nurturing our employees. We enjoy working with technology enthusiasts and have several apprenticeship schemes running.

Our ultimate ambition is to provide an excellent experience for your customers, to quickly identify issues and resolve them. This provides an overall improvement in their support journey whilst simultaneously saving you the expensive of resourcing for the service in house.


For more information, call us on 01483 407417



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Guest Monday, 25 June 2018


We help over 14,000 customers a month through our IT support centre in Guildford, Surrey

Microtechs monitor over 10,000 servers, access points and routers 24 hours a day, 7 days a week and answer well over 14,000 support calls a month.

Each and every client is just as important to us, whether you have 1 or 5000 computers or users. Our exceptional team provides the highest level of service to every single caller.



Our business truly is 24/7, We operate entirely out of this office using our own staff.

Microtechs Head Office

Microtechs Ltd
Sussex House
11 The Pines
Broad Street
GU3 3BH  

T: +44 (0) 1483 407400

Alternatively, please use our Contact Us Form




Our Commitment to you

We are family run with all of our business based within the UK. We will only ever use UK staff and offices to provide our products and services to you.

Microtechs provide a variety of outsourcing solutions for individuals and businesses, whether its for 24/7 Helpdesk Services, Nationwide Engineer Coverage or IT Support.