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Customer Service Advisor

Posted by on in Current Microtechs vacancies
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We are a family run Customer Service Help-desk based in Guildford that support a variety of businesses within the Wi-Fi, IT & Telecoms sector.


We have grown from strength to strength & are now looking for enthusiastic customer service candidates to work within our expanding team.


We have a wide variety of progression opportunities within our business, we also provide full training for all our staff and work at a pace that is mutual for both parties.


You do not need an IT or technical background but the willingness to learn & to provide a fantastic customer experience to all our clients.


The 'must haves' for this Customer Service role are:


• Customer service skills & the ability to 'wow' our clients


• A highly motivated, enthusiastic and determined personality


• Excellent written and oral communication skills


• Basic computer skills


• Enjoy working in a team & helping other agents to improve


The main responsibilities as a Helpdesk Agent include:


• To act as an initial point of contact for our customers


• To identify customer needs and act on them quickly and effectively


• Achieve the high level of customer experience that this organisation is known for


• Complaint handling & problem solving


Excellent introductory and on-going training is provided for successful candidates. You will receive full training with the opportunity for speedy progression & further developments to your skill set.


The successful Customer Service Specialist can enjoy a fantastic working atmosphere and the chance to work within a successful, growing company. All of our management and supervisors used to do this role and we always promote within where possible.




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Guest Wednesday, 24 April 2019


We help over 14,000 customers a month through our IT support centre in Guildford, Surrey

Microtechs monitor over 10,000 servers, access points and routers 24 hours a day, 7 days a week and answer well over 14,000 support calls a month.

Each and every client is just as important to us, whether you have 1 or 5000 computers or users. Our exceptional team provides the highest level of service to every single caller.



Our business truly is 24/7, We operate entirely out of this office using our own staff.

Microtechs Head Office

Microtechs Ltd
Sussex House
11 The Pines
Broad Street
GU3 3BH  

T: +44 (0) 1483 407400

Alternatively, please use our Contact Us Form




Our Commitment to you

We are family run with all of our business based within the UK. We will only ever use UK staff and offices to provide our products and services to you.

Microtechs provide a variety of outsourcing solutions for individuals and businesses, whether its for 24/7 Helpdesk Services, Nationwide Engineer Coverage or IT Support.