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First Line Customer Services Advisor Multilingual

Posted by on in Current Microtechs vacancies
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We are an outsourced technical help desk based in Guildford that support a variety of businesses with their needs. We have grown from strength to strength even through the tough economic climate, as a result we are now looking for additional call centre agents to add to our team.


The 'must haves' for this Call Centre Agent role:


- A highly motivated, enthusiastic and determined personality
- Excellent written and oral communication skills
- Strong interpersonal and customer service skills
- The ability to work on your own initiative and effectively as part of a team.
- Language skills: English
- German or French or Italian or Spanish.
- Strong interest and/or qualification in computer science or technology
- Previous work experience, ideally in an office-based technical or help desk role
- Availability to do shift work
- Must be confident with speaking over the phone
- Flexible ‘can-do’ attitude to tasks, and ability to use own initiative


The role includes the following:


- To act as an initial point of contact for our customers
- To identify customer needs and act on them quickly and effectively
- Adhere to the high level of customer service that this organization is known for Help desk duties (incoming calls, e-mails & proactive monitoring)
- Liaising with hotel personnel and guests, outsourced support agencies and technology partners
- The company provides 24/7 service. Shift work includes nights and weekends.


Excellent introductory and on-going training is provided for successful candidates, you will receive full technical Wi-Fi training and potentially IT & Telecoms for a variety of our different customers.
The successful Call Centre Agents can enjoy a fantastic working atmosphere and the chance to work within a successful, growing company, known for their excellent customer service and product base.

To find out more, please send in your CV and covering letter to careers{at}



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Guest Wednesday, 24 April 2019


We help over 14,000 customers a month through our IT support centre in Guildford, Surrey

Microtechs monitor over 10,000 servers, access points and routers 24 hours a day, 7 days a week and answer well over 14,000 support calls a month.

Each and every client is just as important to us, whether you have 1 or 5000 computers or users. Our exceptional team provides the highest level of service to every single caller.



Our business truly is 24/7, We operate entirely out of this office using our own staff.

Microtechs Head Office

Microtechs Ltd
Sussex House
11 The Pines
Broad Street
GU3 3BH  

T: +44 (0) 1483 407400

Alternatively, please use our Contact Us Form




Our Commitment to you

We are family run with all of our business based within the UK. We will only ever use UK staff and offices to provide our products and services to you.

Microtechs provide a variety of outsourcing solutions for individuals and businesses, whether its for 24/7 Helpdesk Services, Nationwide Engineer Coverage or IT Support.