News & Vacancies

Welcome to the Microtechs information portal. Here you can see the latest news and read through our current vacancies.

  • Home
    Home This is where you can find all the blog posts throughout the site.
  • Categories
    Categories Displays a list of categories from this blog.
  • Login
    Login Login form

It's time to wake up to the cloud malware threat

Posted by on in Latest Microtechs news posts
  • Font size: Larger Smaller
  • Hits: 330
  • Subscribe to this entry
  • Print


It's only a matter of time before criminals exploit our over-reliance on SaaS

Cloud-based malware is a real and present danger - and it can spread through an organisation like wildfire. But it is not always on the radar of security teams, and without strong protocols in place, there are many possible routes to infection. It's time for those organisations which don't have strong protection against cloud-based malware to wake up to the dangers, and protect themselves.

The same – but different

Cloud-based malware is in many ways no different to more 'traditional' types which might break in through routes like an infected file drawn off a USB stick, or a compromised web page. It can have similar payloads – ransomware, industrial espionage, and so on. But the cloud offers two important distribution advantages: there are many more routes to infection, and cloud allows malware to spread with alarming rapidity.

Alex Hinchliffe, threat intelligence analyst at Unit 42, told Cloud Pro that cloud-based malware spreads in rather familiar ways to physical infections.

"Adversaries who may have compromised systems in the cloud may attempt to move laterally to other hosts in the cloud, using typical methods as they go, such as gaining credentials through key-logging, brute-forcing, or even additional spear-phishing attacks on employees or using password-stealing tools on infected systems," says Hinchliffe.

The lure of cloud-based services

Thanks to the growth and development of software-as-a-service (SaaS), we are becoming more and more reliant on the cloud for the majority of our everyday computing needs.

We can share information with other people easily, no matter where they are. We can whiteboard ideas, have group conversations in virtual space, create, edit and amend content of all kinds, manage projects and teams, and so on.

SaaS allows IT teams to offer a range of capabilities they might struggle to deliver through in-house tech, and to access new services and new ways of working much more quickly than they could through in-house implementation. It helps them improve efficiency and productivity, and to punch above their weight.

Many of us have settled into a mindset where cloud apps are the norm. It isn't a big leap from there to step outside the services sanctioned by the IT team and strike out alone, setting up accounts with web-based services that will help with a particular project. It is highly possible that the IT team only knows about a fraction of the cloud services in use at any one time.

The problem for the IT team is policing all the cloud services used to help keep internal systems safe. All it takes is a single malicious file, shared through a service that operates in your IT departments blind spot, to bring down a network.

When strengths become weaknesses

We shouldn't be under any illusions about the danger of cloud-based malware. New research from Bitglass scanned tens of millions of files and found on average one in three corporate instances of SaaS apps contained malware.

Of the four major SaaS applications – OneDrive, Google Drive, Box, and Dropbox – Microsoft OneDrive had the highest rate of infection at 55%. Google Drive came in at 43%, while Dropbox and Box were at 33% each.

New research from Palo Alto Networks also found that 68% of cybersecurity professionals working in large organisations in the UK say the rush to the cloud is not taking full account of the security risks. Just 15% of UK security professionals said they were able to maintain consistent, enterprise-class cybersecurity across their cloud networks and endpoints, according to the research.

Taking control of the situation

Arguably the most appropriate strategy for getting ahead of the threat of cloud-based malware is to have effective endpoint solutions – i.e. to use trusted third-party solutions that will monitor laptop and desktop computers, tablets and phones.

This can be more complex than it seems. We've already noted that there will likely be many more cloud apps in play than the IT team is aware of, and the endpoint solution will need to keep an eye on all file uploads and downloads.

Of course, that's on top of the burden of monitoring every piece of kit used by employees. This will need to include those provided by the organisation, sanctioned BYOD devices, and, inevitably, BYOD devices that are not sanctioned.

There also needs to be an effective backstop layer of protection that will come into play when an infection gets through so that it doesn't spread into the organisation's own cloud applications.

Strong protection is the only way to defend against infection. And this is becoming more and more necessary. While the immediate threat of Wannacry may have passed, the 300,000 computer systems infected around the world, including those within the NHS, speak volumes to the potential damage a similar outbreak could wreak.

This should be especially concerning given the NHS' recent commitment to moving its systems to a cloud-based model, and reports that its systems have yet to reach a standard capable of warding off a similar attack in the future.

The threat from ransomware isn't going away anytime soon, and that, along with industrial espionage and other exploits, needs to be paid serious attention.

Written by Sandra Vogel
Image: Shutterstock
Original article:

Microtechs 24/7/365 White label Technical Helpdesk

In today's world, a rock-solid IT infrastructure is key to every successful business. At Microtechs we have the experience and resource to ensure your company has the support it needs 24 hours a day, 7 days a week, 365 days a year. We can provide an immediate response from our state of the art Technical Operations Centre which is based in the heart of Surrey.

With our rapidly expanding team, all specifically trained, working 24/7/365, we can provide excellent customer service and technical support. All our services are available completely white labelled, ensuring a seamless extension to your company.

Through our services you can extend your hours to 24/7 or simply use us as an over flow assistant during office hours. This is all tailored to your business needs.  

How does Outsourcing your helpdesk benefit your business?

1.      It reduces your staffing costs. Why hire another member of staff, if you can outsource all your calls for less? We are normally between 25-50% cheaper than an in-house option.

2.      It expands your opening hours. We have a technical operations centre which is open 24/7/365.

3.      It will improve your customer experience. Are you taking multiple calls from clients, but can’t get back to them as quick as you would like? Well now you have a team of 30 staff taking your support calls for you. Have an important meeting? No problem, your help desk has your back.

We work with over 100 IT & Telecoms Businesses who trust us to deal day to day with their clients.

Feel free to call our friendly solutions team, who will be happy to discuss further and help tailor a solution to you.

Call us now on 01483 407417



  • No comments made yet. Be the first to submit a comment

Leave your comment

Guest Tuesday, 21 August 2018


We help over 14,000 customers a month through our IT support centre in Guildford, Surrey

Microtechs monitor over 10,000 servers, access points and routers 24 hours a day, 7 days a week and answer well over 14,000 support calls a month.

Each and every client is just as important to us, whether you have 1 or 5000 computers or users. Our exceptional team provides the highest level of service to every single caller.



Our business truly is 24/7, We operate entirely out of this office using our own staff.

Microtechs Head Office

Microtechs Ltd
Sussex House
11 The Pines
Broad Street
GU3 3BH  

T: +44 (0) 1483 407400

Alternatively, please use our Contact Us Form




Our Commitment to you

We are family run with all of our business based within the UK. We will only ever use UK staff and offices to provide our products and services to you.

Microtechs provide a variety of outsourcing solutions for individuals and businesses, whether its for 24/7 Helpdesk Services, Nationwide Engineer Coverage or IT Support.