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UK based overflow support help desk and NOC

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Our customers approach us as they are looking for a fully UK based extension of their support team.

We help with;

  • •Covering support overnight and weekends
  • •Overflow during the day
  • •Freeing up your senior staff to work on project or development duties
  • •Removing issues with staff retention, cover and training
  • •Improvement in SLA's and customer experience

We have a mixture of clients which use our help desk and monitoring services which include;

  • •1st /2nd line remote support calls
  • •24/7/365 or office hours
  • •Incident management services with third party escalation
  • •Proactive monitoring NOC services
  • •Catch and dispatch only monitoring services
  • •Fully inclusive services with an average 80% resolution rate
  • •15-minute NOC response times
  • •Fully GDPR compliant
  • •Completely white labelled to your brand / customers brands
  • •Desktop / Network / O365 / Mac / Telecoms / Bespoke software
  • •Pricing from £500 per month

We are all based from one office in Surrey and tailor our service to dovetail to your requirement. If you need overflow during the day or a whole support desk from scratch or just some monitoring services overnight, please drop us an email or give us a call. 01483 407417 

 

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Guest
Guest Tuesday, 21 August 2018

DID YOU KNOW?

We help over 14,000 customers a month through our IT support centre in Guildford, Surrey

Microtechs monitor over 10,000 servers, access points and routers 24 hours a day, 7 days a week and answer well over 14,000 support calls a month.

Each and every client is just as important to us, whether you have 1 or 5000 computers or users. Our exceptional team provides the highest level of service to every single caller.

 

CONTACT US

Our business truly is 24/7, We operate entirely out of this office using our own staff.

Microtechs Head Office

Microtechs Ltd
Sussex House
11 The Pines
Broad Street
Guildford
GU3 3BH  

T: +44 (0) 1483 407400
Einfo@microtechs.co.uk

Alternatively, please use our Contact Us Form

 

WE'RE TWEETING

OUR COMPANY

Our Commitment to you

We are family run with all of our business based within the UK. We will only ever use UK staff and offices to provide our products and services to you.

Microtechs provide a variety of outsourcing solutions for individuals and businesses, whether its for 24/7 Helpdesk Services, Nationwide Engineer Coverage or IT Support.

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