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Our Clients

“We transitioned our first line tech support for our entire subscriber base across to Microtechs in 2015 in order to offer a true 24/7 help desk service. Since that point, we have been delighted to see a huge reduction in calls unanswered together with a substantial increase in first time fixes and a subsequent dramatic increase in customer satisfaction levels and retention rates. Most noteworthy of all, we have also seen an overall reduction in cost to our business. It’s vanishingly rare to come across a service that is simultaneously more competent, more comprehensive and less costly – but that is exactly what Microtechs is currently providing to us”

 

David, London
24/7/365 Technical Helpdesk

“We use Microtechs to manage our out of hours customer requests and overflow when customer requests peak during business hours. We have expanded the service over the years to include proactive work for our customers. We have found Microtechs to be adaptive, responsive and flexible to meet the ever changing needs of our customers while maintaining a superior level of service. The partnership has allowed PFH to concentrate on expanding our services catalogue and deliver value to our customers.”

Chris C, PFH Group
Network Operations Centre

“Microtechs have proven themselves to be a superb IT support company with swift response times and clear solutions. They strive to work closely with us and help develop the best from our IT systems going forward in a time and cost-efficient manner.”

 

 

 

Alex, Bisley
Direct I.T. Support

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