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5 Nov 2020

Reselling technical help desk services

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You have a successful business and loyal customer base. You might provide telecoms services, consultancy services, perhaps you build and design websites. Your customers start asking for simple technical support alongside what you are already offering.

Many business and home users would now prefer a single relationship or trusted company for their requirements, like utilities and other provisions.

You could decide that you would prefer to keep at what you do best, or you could see the potential to bring in additional revenue sources to your businesses from an already captive audience.

What are your options?

1) Build an internal team

Perhaps it’s a great option to offer additional services by building your own managed services arm to your business. You can employ some specialists to enable you to increase your portfolio and service these new requirements. Naturally this will come with some initial investment but could be a perfect option to continue to grow your business and gain more income from this new service.

2) Acquisition

You could buy an established managed service provider and incorporate into your business. This option will let you hit the ground running, but also brings the challenges of inheriting a new customer base, inheriting new systems and staff, including all the good and bad that comes with this. It will likely be at a substantial investment to your business and often, many smaller companies may not have the capital, funds or investment opportunities to make this a straightforward consideration.

3) Outsource

Many businesses now outsource many of their office functions and services, from HR, payroll through to customer services and sales. You could instruct another helpdesk service provider to offer this on your behalf, thus saving a significant financial outlay. The risk will always be with selecting any outsource provision, that they will immediately become a reflection of your brand and business.

We have noticed a considerable increase in enquiries in this area currently. Businesses are needing to diversify in the current economic climate and working with a trusted partner to help you unlock additional revenue streams from your current customers and potential new customers has become very appealing.

Microtechs can help you build an IT support service function for your customers. We find the best model for this, is as a volume inclusive per user per month model. This gives you the flexibility of reselling our remote technical helpdesk services as part of a monthly subscription model fitting with most VAR, Cloud, Consultancy and Telecoms models. There is great scope for mark up and we offer the benefit of both being fully 24×7 and completely UK based.

Why not give us a call and see how we could help.

Microtechs 24x7x365 White label support services

Based in Surrey, Microtechs are an established and experienced end user support centre. Our Help desk and NOC experts can monitor your servers and support queue (email, RMM & phone) 24×7 or just as overflow. The Microtechs White Label support service offers a cost effective, 24×7 support option perfect for providers with an expanding customer base.

You may ask yourself:

  • How can I offer support 24/7 without the stress & cost of recruiting and training?
  • How can I free up my team’s time, to enable us to grow the business?
  • How can I improve my bottom line?

Microtechs can help.

Here why;

  • Office hours or 24/7
  • UK based from Guildford, Surrey
  • 1st & 2nd line / NOC and incident management capabilities
  • Ability to learn bespoke applications
  • All white labelled to your brand
  • 25-50% reduction in overheads
  • Pricing from £550 per month
  • Sole traders through to enterprise companies supported

Here’s what our customers have said;

“Using Microtechs to extend the helpdesk capabilities for our organisation has been a very worthwhile venture for us. The transition was very easy and simple, and we have found the Microtechs staff to be both knowledgeable and professional; in their dealings with our clients.”

“My customers receive a polite service and their issues are dealt with quickly and professionally. In short Microtechs provide a courteous, effective and cost-efficient service that enables me to offer my customers 24/7 support without the associated expense.”

It would be great to have a chat with you and understand a little about your business, even if you are not quite ready to outsource.

Live chat us now or call 01483 407417

How Microtechs help customers to expand their internal capabilities and cover extended hours in an affordable manner.

Author:

Lisa
Sales Director
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