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Direct I.T. Support

Local IT Support - But different.

Our Local IT Support is different. Why?

We give you a dedicated Technical Manager who gets to know your business, provide advice and are your escalation point. This support is backed up by our renowned 24/7 Helpdesk based in Guildford.

Our team, who become an extension of your business, work closely with you to provide honest and helpful advice, always ensuring we put your wishes first. We have outstanding resolution rates achieved by passionate and dedicated help desk technicians.

Our clients can contact us at any time 24/7/365 for support ranging from day to day IT questions or issues, to planning project or migrations. Call our team, send an email or discuss with your dedicated Technical Manager when they arrive onsite, our clients have multiple ways to work closely with us. Our NOC bolt on creates a more proactive service, included with online backup or server montioring, allows us to respond to issues provocatively 24 hours a day.

We take time to learn and dovetail with your existing team or systems. We use this information and an assessment to offer a bespoke price which has been tailored to your businesses exact needs.

“We feel like they are part of the team. One of the benefits I found with Microtechs is that having Jonny come in (appointed Technical Manager,) Everyone’s got to know him. He’s nice to talk to, and nice to get on with. And if you’ve got a problem, he will resolve that problem. They take the pain away.”

James Jarvis, ESEYE

SERVICE BENEFITS

  • 24 HOURS A DAY, 7 DAYS A WEEK, 365 DAYS A YEAR

    Our skilled support engineers are always available, night and day. All office based from our HQ in Surrey.

  • LOCAL - BASED IN GUILDFORD

    Being local means we can visit your office for onsite support regularly.

  • QUICK RESOLUTION

    Exposure to a vast amount of software and hardware, means our technicians are very skilled in all areas.

  • FREE IT ASSESSMENT

    The advantage of being local is that we can send a technical manager to assess your current infrastructure for a quote and advice.

  • BESPOKE PRICING

    Based on many individual factors to your business, we tailor price packages to more suit your company.

  • A FAMILY BUSINESS

    Microtechs is a family run business with a team that are honest and really want to make a difference.

SERVICE BENEFITS

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Project Work

Our experienced technical managers can advise and carry out a vast variety of project work for your business. What is project work? Technology is ever changing. Project work is deploying the correct hands on approach to keep everything up to date and secure. Ensuring that replacements, migrations or configurations are completed with accurate planning and deployment.

 

If you have an office move coming up, want to take advantage of migrating to Office 365, need a new phone line and system set up or any other task regarding IT, Our friendly technical managers can preform a free assessment. A benefit to being a local company means we can analyse your current infrastructure effectively and offer guidance for the best way to achieve what you need.

 

EXAMPLE SCENARIOS

Leading provider in the air conditioning & refrigeration industry

Microtechs help desk continuously support our client to allow them to successfully operate without any technical issues. Having a friendly voice guide them to resolving issues quickly and accurately means they can focus on their sector happily.

Additionally, when our client first on-boarded with us, they were enquiring into a large project. Jonny, one of our Technical Managers, clearly analysed the best route to install a new server and carry out the migration for them. We also saved our client 40% compared to another quote they had.

Direct I.T. Support

One of the largest specialist equine practices in the country

It is imperative that this client has ongoing technical fluidity when it comes to devices and systems. In their line of work, IT issues that are not resolved promptly, can cause a domino affect. Michrotechs understands the importance and necessity of this aspect for their business, and continue to provide 24/7 support and scheduled weekly onsite visits.

We cover all areas of IT for this client, including: desktops and laptops, printers, back ups, emails, network and their very own bespoke software. Microtechs also installed this clients server back in the beginning of 2016, which is still performing as expected and achieving everything they need.

Direct I.T. Support

Specialists in design, manufacture, installation and maintenance in the engineering industry

This client came to us looking for an experienced and skilled team to be able to help resolve technical issues whenever they appeared. They required constant monitoring, back ups and assistance with remote users. Microtechs confidently accomplishes all of the outlined tasks desired. The team have quickly learned the clients systems and have even gotten to know nearly everyone by name.

 

Direct I.T. Support

LET US HELP YOU FIND THE RIGHT SERVICE PACKAGE FOR THE BEST VALUE.

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