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24 Sep 2020

Stability after Furlough into the Job Support Scheme

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Today, Rishi Sunak announced the new Job Support Scheme, which starts in November and replaces the Furlough scheme. The Government wage contribution is falling from 80% to 22%.

This new scheme will be welcome news for many businesses, but what if 22% contribution is not enough to make your headcount viable in the new landscape.

Now more than ever, businesses face challenges with many people continuing to work from home, the loss of business from certain sectors or in some cases a notable reduction in income.

For businesses that provide technical customer services, now more than ever, the need to have a flexible and scalable team to support you and ensure you are servicing your customers effectively. This is pertinent when many people struggling with the work life balance and may not be working a traditional 9-5.

Could now be the right time to consider alternatives?

Could now be a time to consider expanding to offer 24×7 services, to keep the competitive edge?

Could now be the right time to change to a more flexible way of working, with a trusted partner, to support your business when you need it the most?

A Microtechs solution:

24 HOURS A DAY, 7 DAYS A WEEK, 365 DAYS A YEAR
Our skilled agents are always available, night and day. All office based from our HQ in Surrey.

80% OF CALLS ANSWERED WITHIN A 60 SECOND ANSWER TIME
Your customers come straight through to a trained agent ready to help them resolve their issue.

REDUCES INTERNAL STAFFING COSTS
On average our services are 40-50% cheaper than internally recruiting, training and managing your own team.

FULLY WHITE LABELLED
We present as your branding and can even have multiple brands per partner.

HIGHEST STANDARDS OF CUSTOMER SERVICES
We are not only technical; we are really friendly – offering that human touch to your end users.

WE TARGET 80%+ RESOLUTION RATES
So much more than just a call handling service. We work to resolution.

We understand that not all business are the same. This is why we do not offer a one size fits all service. We work with our partners who vary in size and sector to tailor a package which works for them and more importantly their customers.

WE SEAMLESSLY DOVETAIL TO YOUR BUSINESS

Call us now for an informal chat and see why now could be the right time to work with us.

01483 407400

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Author:

Lisa
Sales Director
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