With Microtechs outsourced UK remote support services you can focus on managing relationships and delivering your core business.
Manned 24/7 by fully trained technical staff in Surrey, your customers will receive a personal answer to any support issue raised, at any time of the day or night.
- Are you an IT / Telecoms / Software provider with an expanding customer base?
- Are you spending so much time on IT support that you struggle to develop new clients?
- Are you struggling to find and retain the right support team members?
- Need to cover extended hours easily?
- Had a poor experience outsourcing offshore?
- Looking to increase your customers up-time?
- Need to reduce your costs and lower overheads by as much as 40%?
Our client-specific 1st and 2nd line teams can monitor your servers and support queue (email, alert or phone) 24/7 or just as overflow. When a new incident comes in, we work to resolve the issue and respond to your customers through phone or your support system, thereby maintaining 100% transparent support. This includes 3rd party escalations and incident management.
As a white label managed service provider, we operate as an extension of you, so your customers will be thanking you for the expert service they receive, the peace of mind you bring and the additional value you have added to their business.
- Fully inclusive services with an average 80% resolution rate
- 60 minute NOC response times
- 80% of telephone calls answered within 60 seconds
- Completely white labelled to your brand / customers brands
- Desktop / Network / O365 / Mac / Telecoms / Bespoke software / Wi-Fi
- Pricing from £550 per month
If you need overflow during the day or a whole support desk from inception or just some monitoring services overnight, please drop me an email or give us a call.