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30 Sep 2019

We are recruiting – Customer Service Advisor

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We are an 24/7 outsourced technical help desk based in Guildford that support a variety of businesses with their needs. We have grown from strength to strength even through the tough economic climate, as a result we are now looking for additional call centre agents to add to our team.

The ‘must haves’ for this Call Centre Agent role:

– A highly motivated, enthusiastic and determined personality

– Excellent written and oral communication skills

– Strong interpersonal and customer service skills

– The ability to work on your own initiative and effectively as part of a team.

– Language skills: English

– Strong interest and/or qualification in computer science or technology

– Previous work experience, ideally in an office-based technical or help desk role

– Availability to do shift work.- including days, evenings and weekends & nights

– Must be confident with speaking over the phone

– Flexible ‘can-do’ attitude to tasks, and ability to use own initiative

The role includes the following:

– To act as an initial point of contact for our customers

– To identify customer needs and act on them quickly and effectively

– Adhere to the high level of customer service that this organisation is known for help desk duties (incoming calls, e-mails & proactive monitoring)

– Liaising with hotel personnel and guests, outsourced support agencies and technology partners

– The company provides 24/7 service. Shift work includes days, evenings, weekends & nights.

– Salary offered: £8.50-£9.50 per hour, depending on experience and with Attendance Allowance

Excellent introductory and on-going training is provided for successful candidates, you will receive full technical WiFi training and potentially IT & Telecoms for a variety of our different customers.

The successful Call Centre Agents can enjoy a fantastic working atmosphere and the chance to work within a successful, growing company, known for their excellent customer service and product base.

A chance to progress over time to our more technical team and/or supervisor team is available.

No Agencies Please.

Job Types: Full-time, Part-time

Salary: £8.50 to £9.50 /hour

Experience:

  • customer service: 1 year (Preferred)

Education:

  • A-Level or equivalent (Preferred)

Flexible Working Options Available:

  • Part-time

Apply here

Author:

Lisa
Sales Director
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ONE OF THE WORLD'S LEADING PROVIDERS OF OUTSOURCED I.T., BUSINESS & IN HOME TECHNOLOGY SERVICES.

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