The decision to outsource your IT helpdesk, can be difficult and confusing. Here are the main reasons why you should consider it:
1. Staffing solution
It can be timely and expensive to hire new employees, outsourcing your IT is a cheaper and more logical alternative. As your business grows so will your need for more staff. Instead of worrying about the risk of hiring someone new, your helpdesk will already have the extra resources there.
2. Extend your current working hours.
Need a company who are on hand 24/7/365 to take your calls? Outsourcing to a 24/7 provider means they will have you covered at all times.
3. Improve your customer experience
Your in house team may be able to cope with the less busy periods, but do you notice yourself watching the calls mount up in busy periods with wait times constantly extending? Outsourcing means you have a whole contact centre taking your calls and keeping you and your clients happy. You will be provided with service levels that are mutually agreed and will be able to access all the data to measure their performance.
4. Focus your priorities
Outsourcing your IT, lets you focus on what matters most: growing and supporting your business.