Microtechs provide bespoke technical end user support services delivered under your brand. Our services are available completely white labelled, ensuring a seamless extension to your company. Extend your support hours to 24/7 or simply use us for overflow assistance during office hours.
We work with a number of large customer facing brands and support end users within verticals such as but not exclusive to; hospitality, education, finance, retail and unified communications. The help desk is staffed by fully trained 1st, 2nd line support teams. Within our team we have Microsoft Certified Professionals, CompTIA A+ and N+ qualified staff.
Your Helpdesk, your Team, your Saving.
The per case model is suited to incidents and tickets where most of the work to resolve occurs off the telephone. This is often the most cost-effective model as it can cover all end users but you only pay for the support cases they generate.
For example, and initial fault / problem is logged, and our agents need to investigate, raise third party cases for hardware / line providers / network checks. Ideally suited to Desktop and Network & Telecoms incidents.
The per case model is all inclusive, where each incident and all activity required to resolve or escalate is included and chargeable as one case, regardless of the time spent by the engineers.
The per case is available in both Office hours and 24x7x365 packages.
The per minute model is ideal for incidents and tickets where the issue can be investigated, troubleshooted & resolved or escalated whilst on a call to a customer. For example, an end user support call, where an agent can real time check relevant portals and assist callers with troubleshooting devices.
The per minute model is available as 24x7x365 packages.
Per user is a perfect model for organisations looking to sell on Help Desk as a Service as part of a package.
The per user per month model is a more stable billing model as there is less variation to the monthly cost as all case / call volumes are included.
The model is available in both office hours and 24x7x365 and starts from £18 per month.
There are several model options to work with for utilising our support. Feel free to call us for a chat about what would work best for your business. If you are looking for something not listed – ask us – we are reviewing and evolving our offering as we grow.
If you are still deciding if outsourcing support is for your business, other other blog below is worth a read.